What if I have to cancel?

Cancellations must be made in writing. If a cancellation is made thirty (30) days before the charter date, a cancellation fee of $50 applies. The balance of your deposit will be refunded. For cancellations made within thirty (30) days of the charter date, no refund will be made unless a replacement booking can be obtained at the brochure rate.

What is the Security Bond, how much do you have to pay and when will you get it back?

On arrival you are required to lodge a $1000 security bond for the boat. Bonds maybe lodged by credit card, cash or EFTPOS. Usually we will refund the bond back to you in full on the day of your return, after an inventory check and providing the vessel has been returned clean and tidy and without loss or damage.

We do however reserve the right to take up to 7 days to return bonds, or confiscate bonds or part thereof if damages or losses occur as a result of your hiring the vessel. Cleaning fees may apply for vessels left in an unsatisfactory state.

You should allow for between 3-5 working days for clearance of all credit card bonds.

Bonds cannot be refunded by cash as all monies are banked daily so as not to hold cash on our premises. Cash bonds will be refunded by cheque or direct deposited into your bank account and again usually on the day of return.

All and any bond issues that may arise will be clearly discussed with all parties.

Bond Reduction Option

Ask about our unique BOND REDUCTION OPTION during check in. A payment of $75 could save you a lot of money. The BOND REDUCTION OPTION can lessen the amount of your bond liability from $1000 to $250 in the event of an insurable incident happening during your hire.

For example, if you are operating the houseboat in good faith and within all our normal rules and accidental damage occurs, i.e. collision with another vessel or a grounding causing damage to the houseboat, then instead of you being responsible for the full $1000 of your bond your maximum bond liability will be reduced to $250.

Customers opting for the BOND REDUCTION OPTION will only be asked to lodge $250. With the BOND REDUCTION OPTION a small amount of money could save you a largeamount of money.

Coomera Houseboat Holidays reserves the right not to offer the BOND REDUCTION OPTION to bucks parties, schoolies or any other groups as Coomera Houseboat Holidays deems inappropriate. Deliberate, malicious or inappropriate behaviour causing damage will not be covered under the BOND REDUCTION OPTION. BOND REDUCTION OPTION can be withdrawn from sale without notice.