What if I have to cancel?

Cancellations must be made in writing. If a cancellation is made thirty (30) days before the charter date (90 days for peak season or public holidays), a cancellation fee of $100 applies. The balance of your deposit will be refunded. For cancellations made within thirty (30) days of the charter date (90 days for peak season or public holidays), no refund will be made unless we obtain a booking at the brochure rate.

COVID-19 Cancellation Policy

What is your COVID-19 Cancellation Policy?
If your houseboat holiday is non-refundable and cancelled due to COVID-19 restrictions, you may qualify to receive a voucher that you can use to holiday later.
Our standard cancellation policy applies if you are not in the non-refundable period and wish to cancel due to COVID-19. You are entitled to a refund less the administration fee of $100.

When are bookings non-refundable?

Bookings become non-refundable a fixed number of days before arrival:

  • 90 days before arrival date for school and public holiday hires
  • 30 days before arrival date for all other hires.
Do I qualify for a voucher?
Qualifying for a voucher depends on whether or not there were prohibitive COVID-19 restrictions in place when your booking became non-refundable.
If there were no prohibitive COVID-19 restrictions in place when the booking became non-refundable, you would receive a voucher.
If there were prohibitive COVID-19 restrictions in place at the time that your booking became non-refundable then you are not entitled to a voucher.

Term and conditions of the voucher.

  • Your booking becomes a credit voucher.
  • The value of the voucher will be equal to the value of the existing booking.
  • The voucher (and any part thereof) is non-refundable.
  • Valid for travel up to six months after the restrictions are lifted.
  • Valid for use with any of our houseboats, depending on availability.
  • Not valid during school holidays or long weekends (even if the original booking was during a school holiday or long weekend).
  • Valid for houseboat hire fees alone (you cannot pay fuel and other extras using the voucher)
  • Non-refundable. (e.g. you won’t get a refund if you chose to go on a houseboat hire fee lower than the value of the voucher)

What is the Security Bond, how much do you have to pay and when will you get it back?

On arrival, you are required to lodge a security bond for the houseboat. The amount of the bond will depend on the type of houseboat you have hired. Bonds are either $1,500 or $2,000. See the list below for individual houseboats and the bond amount.

Security bonds or ‘bonds’ are preferred to be lodged by credit card on the day of departure or pre-paid by direct deposit. Usually, we will clear your bond back to you on the day of your return after an inventory check and providing the vessel has been returned clean and tidy and without loss or damage. We do, however, reserve the right to take up to 7 days to return bonds or confiscate bonds or part thereof if damages or losses occur as a result of your hiring the vessel.

Cleaning fees may apply for vessels left in an unsatisfactory state. You should allow for between 3-5 working days for clearance of all credit card bonds. All and any bond issues that may arise will be clearly discussed with all parties.

$1,500 bond applies to our Group 1 boats:

Seaview, Sapphire Lady, Aristocat, Dusk Breaker

$2,000 bond applies to our Group 2 boats:

Kea Lea, Shangri-Lah, Shenanigans, Blue Sky, Aegean 60, The Prestige, Amira

Schoolies

The schoolies celebration is an important part of a young adult’s life and a time that deserves to be celebrated. Coomera Houseboat Holidays welcomes schoolies to celebrate the occasion aboard a Coomera Houseboat. In the interests of safety and sensibility, we have the following schoolies policies that must be adhered to:

Policy

35% deposit at the time of booking.

Full payment of hire fee payable 30 days in advance.

The hire agreement must be signed by a person 18 years of age or older who will be aboard the boat for a holiday.

There must be at least 2 people 18 years of age or older aboard the boat for the holiday who will take responsibility for the boat and crew.

At least one parent must be present during the houseboat’s briefing and then again when the boat returns.

A $2,000 bond must be lodged by credit card and by a parent of one of the people who will be aboard the boat. The parent must be present when lodging the bond.

Bonds will usually be cleared on the morning of return if all is well but held if there are issues, any issues will be discussed with crew and parent(s) at time of return.

Row dinghies are supplied to all houseboats, but outboard engines cannot be hired on schoolies hires.

The southern boundary for all Coomera Houseboats is the northern side of Wave Break Island. Our boats cannot travel down to SeaWorld, Marina Mirage or near the Gold Coast Highway Bridge.

Be aware that it is not unusual for random inspections to occur by Maritime Safety Queensland or Queensland Water Police whilst on the water.

Coomera Houseboat Holidays reserves the right to board the boat at any time and cancel the hire if activity contrary to the spirit of the hire occurs.

Any adverse occurrences during a schoolies hire will be discussed with the hirer, the crew and parent(s).

As well as the above policies, all normal Coomera Houseboats terms and condition must be followed and can be found in ‘Conditions of Hire’.

Weather & Your Hire

Coomera Houseboat Holidays will not offer a refund or credit in the case of non-fine weather conditions that are considered to be non-dangerous, i.e. if it is simply overcast, windy or rainy.

In the rare event that we declare severe and or dangerous weather conditions during your charter, Coomera Houseboat Holidays may restrict your boat movements or recall your boat back to base for safety reasons. No refunds or credits can be given in this situation.

In the unlikely event that a severe and or dangerous weather condition is declared by Coomera Houseboat Holidays within 24 hours of your charter commencing, we will not refund but offer a credit to you and allow the credit to be applied to another non-peak time as agreed to by you and us. Coomera Houseboat Holidays will allow up to 12 months for the credit to be used.

The management of Coomera Houseboat Holidays will, at their discretion and after consulting with all relevant authorities, decide what non-fair, severe, or dangerous weather is.

Coomera Houseboat Holidays always has the safety and wellbeing of its customers and staff as a priority. As you know, we can not control the weather, but we will work with you as best as possible to manage weather situations.

Coomera Houseboat Holidays always recommends you consider the option of Travel Insurance for your holiday.

Travel Insurance

Coomera Houseboat Holidays strongly recommends you investigate Travel Insurance as an option to help avoid disappointing and perhaps costly cancellations for whatever reason. There are many Travel Insurance options available. Coomera Houseboats recommends Travel Insurance from Oceanic Marine available by following this link: http://oceanicmarinerisks.com.au/insurance-products/travel-insurance/